FAQ

Q: Where do you ship to?

A: We ship globally! However, due to logistical constraints, we currently cannot deliver to some parts of Asia and remote regions.

Q: What are my shipping options?

A: We offer two convenient shipping methods:
– Standard Shipping via DHL or FedEx: $12.95, delivered within 10-15 days after processing.
– Free Shipping via EMS: For orders over $50, delivered within 15-25 days after processing.

Q: How long does order processing take?

A: All orders are processed within 1-2 business days from our warehouse in Oklahoma City, US.

Q: Will I receive tracking information?

A: Yes! Once your order is shipped, we’ll send you tracking details so you can follow your package’s journey to your doorstep.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for a secure and smooth checkout experience.

Q: Are there any promotions or discounts?

A: Absolutely! We regularly run time-sensitive promotions, such as discounts on Folgers 2-liter boxes or refurbished Bunn brewers. Keep an eye on our homepage for the latest deals to maximize your value.

Q: What is your return policy?

A: We stand by the quality of our products. If you’re not satisfied, you may return items within 15 days of receipt. Please contact our support team at [email protected] to initiate a return.

Q: What products can be returned?

A: We accept returns on a wide range of products, from our 100% Colombian beans and Caffè Noir gourmet blends to commercial Bunn brewers and Bencheley Tea. Please reach out to our team for specific product return inquiries.

Q: What types of products do you offer?

A: We offer a diverse selection of premium coffee and tea products, including:
– 100% Colombian coffee (regular and decaf)
– Specialty blends like Brickhouse and Caffè Noir
– A variety of teas from China Mist and Bencheley
– Commercial and automatic brewers from Bunn
– Cappuccino supplies and much more!

Q: Who is your target audience?

A: We serve coffee enthusiasts, home brewers, offices, restaurants, and specialty coffee shops worldwide. Whether you’re brewing a single cup at home or managing a high-volume commercial operation, we have flexible solutions for your needs.

Q: How can I contact customer support?

A: Our expert support team is here to help! Reach out to us at [email protected] for any questions regarding delivery, products, or returns.

Q: Do I need an account to place an order?

A: Currently, you can check out as a guest. However, we recommend creating an account for a faster checkout process and to easily track your order history.