Welcome to Miscela Coffee Shop (“we,” “our,” or “us”). At Miscela Coffee Shop, we are committed to crafting exceptional coffee experiences while protecting your privacy with the same care and precision we apply to roasting our beans. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website miscelacoffee.com.

By accessing our site and purchasing our premium coffee, tea, and brewing equipment, you consent to the practices described in this policy. We cater to a global community of coffee enthusiasts, home brewers, and commercial clients, and we are dedicated to handling your personal data with transparency and security.

1. Information We Collect

We collect information that helps us provide you with seamless service and a personalized experience:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, billing address, and payment details (processed securely through our partners).
  • Transaction Data: Details about your orders, such as products purchased (e.g., 100% Colombian beans, Bunn brewers, China Mist tea), order value, and payment method.
  • Technical Data: Your IP address, browser type, device information, and pages visited on our site, collected through cookies and similar technologies.
  • Communication Data: If you contact our support team at [email protected], we retain records of our correspondence.

2. How We Use Your Information

Your data allows us to deliver the reliable service you expect from a specialty coffee provider:

  • To process and fulfill your orders for coffee, equipment, and supplies.
  • To communicate with you about order confirmations, shipping updates, and customer service inquiries.
  • To improve our website, product offerings, and customer experience based on your preferences and browsing behavior.
  • To send promotional emails about new blends, equipment sales, or brewing tips (only with your consent, which you can withdraw at any time).
  • To prevent fraud and ensure the security of our transactions.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. We may share information with:

  • Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal, who handle your payment details securely and in compliance with industry standards.
  • Shipping Carriers: Logistics providers necessary to deliver your orders globally (excluding Asia and certain remote areas).
  • Service Providers: Companies that assist us with website hosting, marketing, and customer support, all bound by confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights, safety, or property.

4. Data Storage and Security

Your data is stored on secure servers located in the United States. We implement robust measures to protect your information:

  • Encryption technologies (SSL) to safeguard data during transmission.
  • Access controls to ensure only authorized personnel can view your data.
  • Regular security assessments to maintain the integrity of our systems.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your login details.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

  • Essential Cookies: Required for site functionality, such as adding items to your cart.
  • Analytical Cookies: Help us understand how visitors interact with our site, allowing us to improve navigation and product displays.
  • Marketing Cookies: Used to show relevant ads for our products on other platforms, like our Brickhouse blend or Bunn brewers.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. International Data Transfers

As a global retailer, your data may be processed in the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out to us:

Email: [email protected]
Address: 2320 Northwest 113th Place, Oklahoma City, US 73120

Thank you for trusting Miscela Coffee Shop with your privacy. We are honored to be part of your brewing journey.